Seoul Foundation of Women and Family, Our Neighborhood Care Center Care Service Consulting

Establishing Quality Management System for Care Services with Expansion of Seoul Our Neighborhood Care Centers
Supporting Stable Settlement of Newly Opened Our Neighborhood Care Centers, Field-Oriented Consulting

[Asia Economy Reporter Lim Cheol-young] The Seoul Foundation of Women and Family announced on the 25th that it is enhancing the quality of elementary school childcare services by conducting phased, tailored consulting for Our Neighborhood Care Centers, which provide ‘gap care’ for elementary school children after school, during vacations, and on holidays.

The foundation provides consulting for Our Neighborhood Care Centers in three phases according to their opening periods. The consulting consists of on-site visits by consultants composed of academic and field experts and a promotion support team, as well as group-focused consulting sessions.

The Seoul Foundation of Women and Family plans to complete the first phase of consulting by May this year for a total of 22 Our Neighborhood Care Centers opened between October and November 2020 and will continue to provide ongoing support. The first phase targets newly opened centers since October 2020, checking their operational status and conducting on-site consulting visits by consultants. The second phase recruits centers that have been operating for more than a year and wish to receive consulting, providing support in their desired areas. The third phase offers expert consulting as a preliminary inspection for centers scheduled for evaluation by the Ministry of Health and Welfare in the following year.

Consulting for Our Neighborhood Care Centers is based on an assessment of six areas: child recruitment, child management, securing child convenience, demand-centered care, community demand-based care, and operational system stability.

After consulting, a satisfaction survey will be conducted targeting children and guardians who used Our Neighborhood Care Centers to verify operational effectiveness and identify key consulting points.

Meanwhile, a satisfaction survey of Our Neighborhood Care Centers that received consulting showed that 94.7% were satisfied with the consultants’ attitude and expertise.

Kim Tae-myung, Acting CEO of the Seoul Foundation of Women and Family, said, “The Seoul Foundation of Women and Family is supporting the stable initial operation of newly opened Our Neighborhood Care Centers and promoting consulting for continuous management of care services at existing centers. We will continue to collaborate with Seoul City, autonomous districts, experts, institutions, and citizens to realize seamless and comprehensive community care.”

This content was produced with the assistance of AI translation services.