Gwangju Buk-gu Conducts Customer Service Skills Enhancement Training for All Employees

[Asia Economy Honam Reporting Headquarters Reporter Kim Yukbong] Buk-gu, Gwangju Metropolitan City (District Mayor Moon In) announced on the 24th that it conducted capacity-building training for all employees on responding to unusual civil complaints in the large conference room on the 3rd floor of the district office.

This training was organized to enhance self-protection abilities against unusual civil complaints such as verbal abuse and to create a safe working environment.

The training, conducted by inviting Kim Hyekyung, a professional instructor from the Korea Productivity Center, covered topics such as responding to unusual civil complaints and managing job-related stress.

Instructor Kim said, "To respond to increased resident demands, it is necessary not only to emphasize kindness from public officials but also to prioritize creating a safe working environment and protecting employees."

District Mayor Moon In of Buk-gu said, "Ensuring that public officials work in a safe environment is the way to improve the quality of administrative services," adding, "We will continue to strive to provide high-quality administrative services based on creativity and expertise."

Meanwhile, Buk-gu is currently promoting 12 tasks in three areas aimed at improving resident service satisfaction through employee satisfaction: creating a safe working environment, strengthening the unusual civil complaint prevention system, and protecting civil service workers and managing follow-up care.

This content was produced with the assistance of AI translation services.