Shinan-gun, Civil Complaints Consultation via Video Calls in the Untact Era

Video Consultations Available for Any Citizen Wishing to Speak with the County Governor

Shinan County has been conducting civil complaint consultations through untact (non-face-to-face) video interviews for residents who wish to have conversations with the county governor since June. (Photo by Shinan County)

[Asia Economy Honam Reporting Headquarters Reporter Seo Young-seo] Sinan County, Jeollanam-do announced on the 9th that starting in June, it will conduct civil complaint consultations with residents who wish to have a conversation with the county governor through untact (non-face-to-face) video meetings.

On the 4th of last month, the county conducted a pilot program of seven non-face-to-face meetings where the county governor and complainants held consultations via mobile video calls. In the county office video conference room, the county governor, along with directors and department heads, attended to listen to the complaints, while the complainants used their personal mobile phones at home or village halls to conduct the consultations.

Cheon Eun-hwa, the head of Dangchon-ri, Jido-eup, who participated in a group consultation, along with residents, proposed village-related projects and said, “Seeing the county governor’s face closer than in person during the conversation felt more friendly and pleasant,” and suggested, “It would be good to have regular video calls every few months.”

County Governor Park Woo-ryang said, “In response to the COVID-19 era, I proposed conducting civil complaint consultations with the county governor non-face-to-face. The results show that the satisfaction of the complainants is very high, and it saves the trouble of coming to the county office, transportation costs, and time, achieving a triple benefit,” and added, “We will continue to conduct such video meetings to get closer to the residents.”

Sinan County allows complainants to conduct non-face-to-face video consultations with the county governor using personal mobile phones or tablet PCs provided at the eup/myeon offices in response to the COVID-19 era.

This content was produced with the assistance of AI translation services.