“Operating My Own Customer Center” LG Uplus Launches 'U+ Call Manager' for Small Businesses

Operate 'My Own Customer Center' for 3,300 KRW/month... Equipped with Call Monitoring and Statistics Features

[Asia Economy Reporter Eunmo Koo] LG Uplus announced on the 7th that it has launched 'U+ Call Manager' to support small and medium-sized businesses struggling due to the prolonged COVID-19 pandemic. U+ Call Manager is a service that allows users to check information about inquiry and consultation calls received at stores on a linked PC, displaying past call history and inquiry/consultation details at a glance.

U+ Call Manager enhances stability by implementing the service through server integration. It can be used regardless of the network environment within the business premises, and even if the PC is turned off, call history and reservation functions can be managed 24 hours a day. Updates to the latest version are also performed automatically.

Various convenience features are also included. U+ Call Manager offers a ‘recording function’ that saves consultation content on the server and a ‘conference call’ feature that allows multiple consultants to join a call to resolve issues. It also provides ‘bulk SMS sending’ to send messages to multiple customers at once and ‘address book management’ functions.

It is equipped with statistical functions to support efficient work. Users can easily check all internal call histories, call histories by number, and call details by type. Small and medium-sized businesses can use the statistical functions to identify recurring customer complaints and areas for improvement, thereby enhancing work efficiency.

The service fee is 3,300 KRW per month (including VAT), and if combined with U+ Business Internet Phone, it is available for 2,200 KRW per month. Additional charges starting from 2,200 KRW per month apply depending on the recording retention period and number of recordings. To celebrate the service revamp, customers who sign up by August will receive a one-month free usage benefit.

LG Uplus plans to add customized services considering industry-specific characteristics and support integration with competitive external services to enhance user convenience. Kim Hyun-min, head of LG Uplus SOHO Business, said, “U+ Call Manager offers convenient call functions and stable recording services at a reasonable price, with differentiated statistical functions as its greatest strength,” adding, “We plan to continuously improve the service to support the work convenience of small and medium-sized businesses.”

This content was produced with the assistance of AI translation services.