"Strengthening Financial Consumer Protection"... KakaoBank 2nd Customer Advisory Group Activities Begin
[Asia Economy Reporter Kiho Sung] KakaoBank announced on the 21st that its 2nd Customer Advisory Group has started activities for six months from April.
The 2nd Customer Advisory Group will provide feedback on various KakaoBank products and services. Thirty members were selected from diverse ages, regions, and genders, and will be active until September.
Due to COVID-19 prevention guidelines, the advisory group meets only via online video conferences. They directly experience newly launched services as well as existing products and participate in the planning process. They also convey customer perspectives on financial services for vulnerable groups and on system improvements and implementations.
KakaoBank's Customer Advisory Group began its first activities in 2019 as a communication channel with customers. The opinions collected during the operation period were utilized in planning new financial products and services.
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A KakaoBank official stated, “With the enforcement of the Financial Consumer Protection Act, consumer rights are further emphasized,” adding, “We have established this Customer Advisory Group to reflect customer opinions more quickly and effectively in KakaoBank’s products and services.”
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