‘Bulgeum’ Went Down on Coupang Eats... Delivery Drivers Ask, "When Is the Compensation?"

[Image source=Yonhap News]

[Asia Economy Reporter Junhyung Lee] Delivery riders are distressed as Coupang Eats, a food delivery application, experienced a server error that halted delivery orders.

Even after a day, no compensation plan has been announced, leading riders to voice complaints such as, "We lost out on 'Bulgeum' (Friday night), so will proper compensation be provided?" Coupang Eats recently experienced a similar error, but it has been confirmed that some riders did not receive separate compensation.

The Coupang Eats delivery partner app server went down around 6 p.m. on the 9th, during the dinner peak time. Coupang Eats suspended order services after 7 p.m. and sent a notice to riders. According to the notice, Coupang Eats stated, "Due to an app malfunction, delivery is currently impossible," and "Please handle any food currently picked up and in delivery on your own."

Notice sent by Coupang Eats to riders on the 9th.
[Photo by Reader]

Coupang Eats has yet to communicate specific compensation plans to the riders. As a result, riders are raising complaints.

Park, a Coupang Eats rider active in Gangnam, Seoul, said, "Friday evening is the busiest and most important time of the week," adding, "In fact, we were unable to receive orders throughout the evening, causing significant losses."

In the Coupang Eats rider group KakaoTalk chatroom run by the delivery workers' union ‘Rider Union,’ messages such as "It's chaos" and "We might have to reimburse all the food costs" have been posted one after another.

Previously, on the 10th of last month, Coupang Eats also experienced an unexplained server failure during lunchtime that halted orders for about an hour. At that time, it was confirmed that riders did not receive proper compensation.

This content was produced with the assistance of AI translation services.