Service Improvements for Senior Users at Seoul Gangseo-gu Public Library

Senior Priority Seating, Senior Call Center Operation, Audiobook Service, etc.

[Asia Economy Reporter Park Jong-il] The libraries in Gangseo-gu, Seoul (District Mayor Noh Hyun-song) are being transformed into senior-friendly libraries.

The district has initiated improvements to public library services for senior users.

The purpose is to help the senior generation use libraries conveniently and to revitalize them as leisure and cultural spaces for the elderly.

Although seniors have a strong desire for reading and leisure activities, they tend to be vulnerable to facility use due to weakened physical abilities and unfamiliarity with digital devices.

Additionally, existing libraries are more activated as spaces for infants and children rather than for the senior demographic.

Accordingly, the district has taken careful measures for the elderly to create libraries that encompass all generations.

First, some seats within public libraries have been designated as ‘Senior Priority Seats.’ ‘Senior First’ stickers were placed on some seats in the newspaper and periodical reading areas frequently used by senior users, allowing seniors to use these seats preferentially from 9 a.m. to 12 p.m.

A Senior Call Center has also been established. This is a contact point where users who have difficulty using the website can make inquiries by phone.

The library program application method has also been improved. Previously, applications were accepted only through the website, but now phone applications are also possible. Additionally, 10% of the class capacity is preferentially allocated to seniors.

For seniors with poor eyesight, an audiobook service is provided. ‘Senior books’ related to lifelong education and wellness have been selected and made available as audiobooks.

Along with this, a ‘Senior Customized Library User Guide’ has been produced. The guide details how to use public libraries using large print and illustrations.

Furthermore, the public Deungbit Library has improved its design to make it easier for seniors who have difficulty reading small print to recognize restroom gender signs and floor indicators.

This service improvement began last year by participating in the Seoul City-led ‘Library Service Improvement Contest for Knowledge and Information Vulnerable Groups.’ Opinions for improving senior services were gathered and reflected through surveys and interviews with elderly users and regional council meetings.

Going forward, the district plans to actively discover senior-friendly services such as revitalizing senior programs and installing reading assistance devices.

A district official said, “We will continue to monitor so that the senior generation can conveniently use the library,” and added, “We will make further efforts to ensure that libraries become everyday spaces and places to find joy in life during old age.”

This content was produced with the assistance of AI translation services.