Yeosu-si Achieves Great Success as the Best Institution in Comprehensive Civil Service Evaluation

Yeosu City Receives Only Top Excellence Grade Award in Jeonnam Province, Secures Special Grant
High Praise for Rapid Civil Petition Cool Task Force Operation and Establishment of Civil Petition Mediation Committee

[Asia Economy Honam Reporting Headquarters Reporter Lee Hyung-kwon] Yeosu City (Mayor Kwon Oh-bong) achieved the remarkable feat of being the only institution in Jeollanam-do to be selected as the best institution in last year's comprehensive civil service evaluation hosted by the Ministry of the Interior and Safety and the Anti-Corruption and Civil Rights Commission.

With this achievement, the city received a ministerial commendation and secured special grant funds.

The Ministry of the Interior and Safety and the Anti-Corruption and Civil Rights Commission conducted written, on-site, and civil complaint satisfaction evaluations from August to December last year targeting 304 local governments nationwide to provide proactive civil services.

The evaluation consisted of three areas, five items, and 18 indicators, including civil administration management foundation, civil administration activities, and civil complaint handling performance.

Yeosu City received uniformly high scores in civil complaint system operation, grievance complaint handling, and civil complaint satisfaction, becoming the only best institution in Jeollanam-do.

In particular, through active collaboration among civil complaint-related departments, the city operated the ‘Rapid Civil Complaint Cool Mobile Task Force’ that dispatches to the field to resolve grievance complaints and the ‘KakaoTalk Civil Complaint Channel,’ receiving great responses from citizens.

Other excellent policies included the ‘Establishment and Operation of the Civil Complaint Mediation Committee,’ ‘Minimizing Document Submission through Administrative Information Sharing,’ ‘Facilities for Socially Vulnerable Groups,’ and the ‘Operation of the Happy Civil Service Office.’

A city official stated, “We are continuously pursuing change and innovation with the goal of citizen-centered administration,” adding, “We will continue to enhance citizen satisfaction by providing the best civil services.”

This content was produced with the assistance of AI translation services.