GS Construction Xi Signs Contract for KakaoTalk Chatbot Service Use

Example of Using KakaoTalk Chatbot Service.

[Asia Economy Reporter Donghyun Choi] From now on, all processes related to GS Construction’s Xi apartment sales, including consultation, interim payment, and move-in guidance, can be easily handled through KakaoTalk.

GS Construction announced on the 14th that it has signed a contract with Kakao Enterprise to provide major apartment sales processes via KakaoTalk using the ‘Kakao i Connect Talk’ platform.

Kakao i Connect Talk is an AI-based business platform that combines KakaoTalk channels and chatbots. Going forward, GS Construction plans to offer its Xi customers comprehensive services through KakaoTalk, including sales, contracts, payments, move-in, and customer inquiries (A/S). The advantage is that customers can use the sales services through the familiar and convenient KakaoTalk, and easily access them with only KakaoTalk identity verification without complicated sign-up procedures. The chatbot service is scheduled to open in April.

Users can access pre-sales guidance services such as sales location and floor plan information, as well as reservation services like consultation and contract date pre-booking via KakaoTalk. After sales, services including move-in guidance, move-in reservations, issuance and inquiry of payment confirmation, move-in schedule confirmation, and interim payment status are available. After moving in, users can also apply for A/S and check A/S reception details.

Another notable feature is that it is significantly smarter than existing chatbots. It accurately understands users’ intentions and provides appropriate answers. Kakao i Connect Talk applies Advanced ML (Machine Learning) technology, offering superior sentence recognition and comprehension compared to conventional chatbots. Therefore, it can clearly grasp customer questions and provide efficient answers by understanding context even for uncommon inquiries. For example, users can not only check information by selecting menus like ‘Sales Guidance’ or ‘Move-in Guidance’ within the chatbot but also interact naturally with phrases such as “Can you tell me what apartments are currently being sold?”

A GS Construction official said, “By collaborating with KakaoTalk, we can deliver sales information to customers more easily and conveniently,” adding, “We will continue to strengthen various communication channels with customers.”

This content was produced with the assistance of AI translation services.