Yangcheon-gu Selected as Best Institution for Two Consecutive Years in Comprehensive Civil Service Evaluation

Ministry of the Interior and Safety and Anti-Corruption and Civil Rights Commission Joint Comprehensive Evaluation 'Grade A' for 2 Consecutive Years... Following Last Year's Selection as 'Excellent Public Happiness Civil Service Office' by Ministry of the Interior and Safety

Kim Soo-young, Yangcheon District Mayor, visiting the Yangcheon District Office Civil Service Center

[Asia Economy Reporter Park Jong-il] Yangcheon-gu (Mayor Kim Soo-young) has been honored with the highest grade, 'Grade A,' for two consecutive years in the '2020 Comprehensive Civil Service Evaluation,' jointly organized by the Ministry of the Interior and Safety and the Anti-Corruption and Civil Rights Commission, which systematically evaluates the service level at the frontline of public service.

The Comprehensive Civil Service Evaluation assesses the civil service operation performance from October 2019 to August 2020 across 304 institutions nationwide (including central government agencies and metropolitan and local governments). It aims to provide resident-centered proactive civil services and improve inadequate civil complaint handling practices.

The main evaluation criteria include ▲ Civil Administration Strategy and System ▲ Operation of Civil Service Systems (Statutory Civil Complaints) ▲ Handling of Civil Complaints via the National Sinmungo System ▲ Handling of Grievance Complaints ▲ Civil Service Satisfaction.

To ensure fairness and professionalism, an external professional evaluation firm conducted document reviews, on-site inspections, and satisfaction surveys in the fields of civil administration, National Sinmungo complaint handling, and grievance complaint handling.

Yangcheon-gu particularly scored high in the operation of civil service systems, civil service satisfaction, handling of National Sinmungo complaints, and grievance complaint handling, playing a key role in being selected as a 'Grade A' institution, the highest grade in the comprehensive evaluation.

In November last year, the district was also selected as an 'Excellent Institution for the 2020 National Happiness Civil Service Office,' hosted by the Ministry of the Interior and Safety, and received a ministerial citation.

Kim Soo-young, Mayor of Yangcheon-gu, said, “Being selected as 'Grade A' for two consecutive years in the Comprehensive Civil Service Evaluation is an achievement made through the active efforts of all employees to improve the level of civil service. We will continue to do our utmost to provide the best civil service that satisfies our residents.”

This content was produced with the assistance of AI translation services.