Seongdong-gu Selected as the Nation's Best Institution for Four Consecutive Years in Comprehensive Civil Service Evaluation

Selected as 'Best Institution for 4 Consecutive Years' in the Comprehensive Civil Service Evaluation by the Ministry of the Interior and Safety and the Anti-Corruption and Civil Rights Commission... Notable for Enhancing Pedestrian Safety with IoT-Based 'Seongdong-Type Smart Crosswalk' Installation

[Asia Economy Reporter Jongil Park] Seongdong-gu (Mayor Jeong Won-oh) has been honored as the nation's top institution for four consecutive years in the '2020 Comprehensive Civil Service Evaluation' hosted by the Ministry of the Interior and Safety and the Anti-Corruption and Civil Rights Commission.

The 'Comprehensive Civil Service Evaluation' is a systematic assessment of service levels that residents can directly feel, targeting 304 administrative agencies nationwide, including central government ministries, metropolitan and provincial offices of education, and metropolitan and basic local governments. It evaluates the provision of citizen-centered proactive civil services and the improvement of unfair civil complaint handling practices.

This evaluation was conducted by an external professional evaluation firm to ensure expertise and fairness, covering three areas: civil administration management foundation, civil administration activities, and civil complaint handling performance; and five items: civil administration strategy and system, civil complaint system operation, handling of complaints through the National Sinmungo (online civil complaint system), grievance complaint handling, and civil complaint satisfaction, through document review, surveys, and on-site inspections.

The district received excellent evaluations by operating differentiated civil service policies from other institutions through various customer-centered and field-centered civil administration projects and actively discovering improvement plans for civil complaint systems tailored to local circumstances.

In particular, the installation of the 'Seongdong-type Smart Crosswalk,' which utilizes various IoT (Internet of Things) technologies such as concentrated lighting on crosswalks, automatic vehicle number recognition, voice guidance, and ground signals, to enhance pedestrian safety for civil petitioners was recognized as an outstanding case.

Additionally, continuous efforts to create a civil service environment for socially vulnerable groups played a significant role in the selection.

Dedicated counters for socially considerate groups such as pregnant women, persons with disabilities, and the elderly, and various civil services such as parking and sports facility fee reductions for persons with disabilities and the elderly through administrative information sharing improved accessibility and convenience of civil services for socially considerate groups.

The operation of the Civil Complaint Mediation Committee, specialized civil consultation, the civil complaint guardian system, and well-provided civil information, along with smooth operation of the civil complaint system including prompt handling of statutory civil complaints, received uniformly high evaluations in all areas such as grievance complaint handling and statutory civil complaint satisfaction.

Jeong Won-oh, Mayor of Seongdong-gu, said, “We are very pleased that our district has been selected as the nation's top institution for four consecutive years in the Comprehensive Civil Service Evaluation,” and added, “We will continue to do our best to provide the best civil service that impresses residents through improvement of civil complaint handling practices, proactive administration, and civil services.”

This content was produced with the assistance of AI translation services.