Shinhan Life Insurance Enhances AI Chatbot 'Sinbi'
Shinhan Life announced on the 11th that it has improved insurance inquiry services by utilizing the artificial intelligence (AI) chatbot 'Sinbi'.
View original image[Asia Economy Reporter Oh Hyung-gil] Shinhan Life announced on the 11th that it has improved insurance inquiry services using the artificial intelligence (AI) chatbot 'Shinbi.'
Shinbi is a chatbot system utilizing AI natural language processing technology that was launched in September last year and was developed in collaboration with WiseNut, a company specializing in AI chatbots.
First, the insurance inquiry service was optimized for the chatbot UI/UX (user interface and experience), providing contract details, payment history, insurance claim progress status, and loan information in a card format for better readability.
Additionally, tasks such as premium payment, insurance claim filing, and loan application are conducted in a conversational format, allowing users to complete tasks easily. For lengthy responses such as procedural guidance and required documents, users can save the information via KakaoTalk sharing, and detailed consultation services are available through connection to a chat counselor.
Fortune-telling services are also available. Services such as the 2021 New Year Tojeong Bigyeol, daily fortune, monthly fortune, tarot cards, and psychological tests have been incorporated.
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A Shinhan Life official stated, "Through the advancement of the Shinbi chatbot service, we have strengthened customer services to make it easy and convenient for everyone to use," adding, "We will strive to automate customer consultation tasks to enhance convenience and provide an upgraded untact service."
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