Hanssem Actively Promotes Win-Win Plans for Small Business Owners Including Commission Reduction Policy

26 Win-Win Large Store Entry Fee Reductions, Agency Complaint Reception Center Established

Hanssem Sangam Building.
Photo by Hanssem

[Asia Economy Reporter Kim Jong-hwa] Hanssem Co., Ltd., a comprehensive home interior specialist company, has decided to carry out various activities to realize consumer rights protection and promote mutual growth with small business owners. This follows a policy meeting on mutual growth for interior small business owners hosted by Choi Seung-jae of the People Power Party, where concrete action plans for mutual growth with small business owners were prepared.

Hanssem plans to strengthen its corporate social responsibility through five mutual growth initiatives: ▲reducing fees for mutual growth-type large stores and online malls ▲establishing a complaint reception center for dealerships ▲setting up a consumer complaint zero deliberation committee ▲promoting digitalization of small business owners ▲and implementing social contribution through the 'Dream Together' project.

First, for dealerships, Hanssem will reduce the entry fees for 26 nationwide mutual growth-type large stores and introduce a fixed fee system. Mutual growth-type large stores are cooperative stores where the headquarters invests in product showrooms and multiple dealerships operate jointly. Previously, entry fees were discounted variably based on sales, but with the introduction of the 'fixed fee system,' an equal fee structure will be applied to all dealerships.

For 'jointly developed products' created and launched collaboratively by Hanssem Mall and small business owners, fees will be waived for a certain period until newly entered small business owners generate stable profits.

To protect dealerships and establish a fair trade culture, a 'dealership complaint reception center' will also be established. This is a measure for the headquarters to listen to and promptly resolve dealership complaints. In particular, strict action will be taken without tolerance in cases of unfair conduct by headquarters employees toward dealership owners.

To protect consumer rights, a new 'consumer complaint zero deliberation committee' will be established to immediately address consumer complaints. This aims to actively resolve consumer dissatisfaction related to construction and quality issues by strengthening satisfaction surveys for consumers after interior construction is completed, with disclosures made when necessary.

Additionally, to protect the interior neighborhood commercial districts, Hanssem will actively support the online advancement of furniture and interior small business owners. The number of jointly developed products and small business vendors’ products listed on its online mall, Hanssem Mall, will be more than doubled and expanded to over 1,000 by 2023. Furthermore, Hanssem is expected to lead the successful digitalization of small business owners by discovering excellent small business products and providing various education and consulting necessary for online advancement.

Finally, leveraging the company’s core business characteristics, Hanssem will fully launch the 'Dream Together' project, a social contribution activity aimed at improving aging residential environments to make them more comfortable. Starting with recovery activities providing furniture and interior items to small business owners and local residents affected by last monsoon flood damage, the project will be expanded.

A Hanssem official stated, "As a leading company in the domestic home interior sector, we will listen to the diverse voices of customers, dealerships, and small business owners and develop mutual growth policies to grow together. We will fulfill our corporate social responsibility by carrying out various activities to establish a fair trade culture and promote mutual growth with small business owners."

This content was produced with the assistance of AI translation services.