LG HelloVision Enters Emergency Response Mode in Preparation for Typhoon 'Bavi'

[Asia Economy Reporter Koo Chae-eun] LG HelloVision announced on the 26th that it has completed preparations to provide stable broadcasting and internet services in anticipation of the northward approach of Typhoon 'Bavi'.

LG HelloVision has entered a company-wide emergency response system including technology, A/S, call centers, and local channels. While completing pre-inspections at all business sites, it plans to provide smooth services even in disaster situations through phased response measures.

LG HelloVision is implementing a three-stage response plan for typhoon damage. From the 21st to the 25th, it completed the first-stage preventive inspection targeting 24 business sites nationwide, including the Digital Media Center (DMC) in Yangcheon-gu, Seoul. The inspection targets include △ transmission network equipment △ emergency power facilities △ mobile generators △ flood and recovery facilities.

Depending on the typhoon's path and impact, it will operate an emergency situation room and activate the second and third-stage response systems. An emergency situation room has been set up at the Quality Safety Center within the DMC, and real-time focused monitoring is conducted in connection with regional situation rooms. Considering the scale of future damage, phased follow-up measures such as additional deployment of personnel and equipment will be implemented.

An emergency recovery team composed of technical and A/S personnel will also be organized. In the event of typhoon damage, the emergency recovery team will take the lead in rapid damage response and facility restoration. To this end, technical support personnel in each region will begin emergency duty. In particular, to prevent the spread of COVID-19, support personnel are being distributed to prepare for emergency dispatch.

Additionally, the call center is fully prepared. Regional call center personnel have been expanded to handle customer inquiries and complaints arising from wind and flood damage. With 24-hour fault consultation and prompt action, LG HelloVision plans to ensure no inconvenience in using its services. Kim Hong-ik, Executive Director of Technology at LG HelloVision, stated, "We are making every effort to provide stable services for customers who check real-time disaster information through broadcasting and the internet."

This content was produced with the assistance of AI translation services.