Providing Customized Civil Complaint Services Centered on Gwanak Residents

Thursday Night Civil Service Office, Consideration for Socially Vulnerable, and Various Efforts Including Visiting Community Centers

[Asia Economy Reporter Jongil Park] Gwanak-gu (Mayor Park Junhee) is doing its best to provide civil service at the forefront of communication with residents, even as administrative efforts have been concentrated on COVID-19.

Gwanak-gu, which achieved the highest 'Grade A' in last year's comprehensive civil service evaluation, is promoting resident-centered customized policies in 2020 that consider regional characteristics and demand by target groups.

First, even after the outbreak of COVID-19, the Thursday night civil service office for office workers who find it difficult to handle civil affairs during weekday hours has been steadily operated with fever checks and thorough hand sanitization, receiving great responses from residents.

In addition, in July, a corporate-only unmanned civil service issuance machine capable of issuing corporate seals and certified copies of the register will be installed to provide convenience to local businesses.

Consideration for socially vulnerable groups is also notable. The 'Happiness Sharing Care Window' operates at window No. 6 on the first floor of the government building's civil service office, providing customized services to socially considerate groups such as the disabled and the elderly.

Furthermore, a full survey of convenience items such as braille service guidebooks, magnifiers, hearing aids, and wheelchairs currently provided at the government building and community centers will be conducted, and old items will be completely replaced.

In the second half of the year, a visiting on-site community center will be operated targeting all 21 neighborhoods. It plans to provide comprehensive services such as one-stop integrated welfare counseling to discover welfare blind spots, legal counseling, and physical health checks, while also practicing communication administration by listening to and resolving residents' inconveniences on-site.

Mayor Park Junhee said, “Since we achieved good results last year through administration communicating with residents, we will do our best this year as well to become a competent Gwanak that works well through communication and cooperative administration, and a Gwanak where residents are the owners and create together.”

This content was produced with the assistance of AI translation services.