KT Opens '100-100 Care Dedicated Center for Customers with Disabilities'

[Asia Economy Reporter Koo Chae-eun] KT has opened the ‘Disability Customer 100-100 Care Dedicated Center’ for customers who want a more convenient communication experience in celebration of the 40th 'Day of Persons with Disabilities'.

According to KT on the 19th, the 100-100 Care Dedicated Center is a specialized customer center created to solve all (100 kinds) of inconveniences that disabled customers face in their communication life 100%, and it operates with a staff of 100 people. While there have been customer centers for some disabled groups such as the hearing impaired in the past, KT’s customer center is the first in the telecommunications industry to exclusively serve customers with various types of disabilities.

KT has significantly improved the consultation method for disabled customers. In general customer centers, it is difficult to distinguish whether a customer has a disability and what type it is, making communication challenging. However, at the 100-100 Care Dedicated Center, professional consultants consider various disability types and situations to prioritize the customer. Additionally, the waiting time for consultations is greatly reduced compared to general customer centers, allowing immediate connection, and there is no time limit on consultation duration.

First, the 100-100 Care Dedicated Center has made it easier for disabled customers to connect to the customer center. When customers call the KT customer center (number 100), a ‘visible ARS’ appears, and depending on the type of disability, customers can select menus such as ▲chat ▲sign language ▲email ▲phone consultation to be connected immediately without waiting. For hearing-impaired customers, a chat consultation popup is provided instantly through the ‘My KT’ app.

For visually impaired customers, a new authentication method will be introduced within the first half of the year. Instead of text authentication or credit card authentication methods that are difficult for the visually impaired, the ‘AI voice authentication’ technology, which allows identity verification using only the customer’s voice, will be applied to enable convenient consultations.

Meanwhile, the ‘Yeogeoji (visiting service)’ that was only available online can now also be requested through the customer center (number 100), enhancing convenience for disabled customers who have difficulty moving. KT’s Yeogeoji is a service where professional consultants visit the desired time and place to provide customized consultations such as ▲subscription consultation ▲rate consulting ▲data backup ▲IT device demonstration.

Kang Guk-hyun, Vice President and Head of KT Customer Division, said, “Recently, KT’s campaign to find the voices of hearing-impaired people using AI technology has been introduced in TV commercials, creating a gentle resonance in our society,” and added, “We will continue to offer warm services that embrace the hearts of various customers, such as Narle sign language video calls and the 100-100 Care Dedicated Center.”

This content was produced with the assistance of AI translation services.