LG Chem Transforms Work Methods Digitally... Global Sites Communicate via 'Teams'

[Asia Economy Reporter Hwang Yoon-joo] LG Chem is dramatically innovating its work methods not only through digital transformation of work systems such as collaboration solutions, chatbots, and AI translation but also by improving reporting and meeting cultures.

Starting from the 1st, LG Chem is fully implementing Microsoft’s messenger-based collaboration solution, 'Teams,' for 18,500 office and technical employees across its global sites in Korea, China, the United States, Poland, and more. This is the largest scale of Teams adoption among domestic companies.

LG Chem expects that with the establishment of a digital workspace through Teams, it will be possible to build a 3U work system characterized by Untact (non-face-to-face), Unstoppable (continuous), and Unlimited (unrestricted) operations.

Additionally, LG Chem has introduced a chatbot system that reduces the time employees waste on simple and repetitive tasks.

By simply entering relevant keywords in a chat window as if having a conversation, employees can easily perform tasks such as employee search, schedule inquiry and registration, meeting room reservation, and work hour management. LG Chem plans to further enhance the system by training the chatbot with all internal information based on artificial intelligence.

Alongside this, LG Chem has introduced a multilingual translation system within its internal systems to support swift and efficient communication among employees.

LG Chem employees can translate various information uploaded to internal systems?including emails, messengers, electronic approvals, and even attachments?into up to 22 languages such as English, Chinese, and Polish with just one click. Moreover, LG Chem is applying AI functions to its internal translation system to improve translation accuracy.

As a result, LG Chem employees working at 60 business sites across 17 countries worldwide receive finely translated outputs that cover industry terminology as well as frequently used internal terms, enabling more effective communication.

This year, LG Chem selected 'reporting and meeting culture' as the top priority task for 'Smart Work,' and all executives at the president level, including Vice Chairman Shin Hak-cheol, directly participated in creating and distributing the 'Reporting and Meeting Guide.'

The 'Reporting and Meeting Guide' includes specific behavioral guidelines such as ▲ 'document-free reporting' using verbal communication, email, or systems ▲ limiting reports to a maximum of two pages for meetings lasting 30 minutes to minimize report writing ▲ and 'continuous sharing of progress' to align work objectives between leaders and members.

Vice Chairman Shin Hak-cheol of LG Chem said, "To respond agilely to rapidly growing markets worldwide, such as the secondary battery business, we must revolutionize our work methods. We will innovate not only the systems related to work methods but also the work systems as part of the 'Digital Transformation' to build a 'Smart Work' culture that global talents aspire to."

This content was produced with the assistance of AI translation services.