Telecom Operator Call Centers Strengthen Measures to Protect Counselors

[Asia Economy Reporter Koo Chae-eun] SK Telecom, KT, LG Uplus, and SK Broadband, which operate call centers, announced on the 14th through the Korea Telecommunications Operators Association (KTOA) that they will strengthen protective measures for call center agents to safeguard their health and prevent the spread of COVID-19 in local communities.

Following the COVID-19 cluster infection in Guro-gu on the 10th, the telecommunications operators have taken steps to enhance protective measures for call center agents, including expanding remote work for agents, introducing flexible working hours for commuting, increasing disinfection and sterilization of customer centers, ensuring physical distancing within office workspaces, suspending face-to-face training at customer centers, installing partitions in cafeterias, and providing personal protective equipment.

The telecommunications operators expect that these measures will significantly reduce concerns about COVID-19 spread originating from customer centers. They will closely monitor the situation and consider additional measures if necessary.

A representative from the Korea Telecommunications Operators Association stated, "Our telecommunications operators will continue to make efforts to protect the health of customer center agents and ensure community safety. While the use of online customer centers is increasing due to reduced external activities such as social distancing, and some customer consultations may be less smooth due to expanded remote and shortened working hours for agents, we ask for the understanding and cooperation of the public as these efforts are part of protecting agents' health and preventing the spread of COVID-19."

They added, "For simple inquiries such as checking billing charges and mobile phone usage, using the customer center app or chat consultation rather than direct consultation with agents is expected to provide more effective and smoother customer service."

This content was produced with the assistance of AI translation services.