Bidet and Water Purifier Repair Technicians Strike... Surge in Related Consumer Inquiries Since December Last Year

[Asia Economy Reporter Seungjin Lee] It was revealed that there were many consumer consultations related to bidet and water purifier rental/leasing companies' strikes in December last year.

The Korea Consumer Agency and the Korea Consumer Organization Council announced on the 17th that the total number of consumer consultations received at the 1372 Consumer Counseling Center in December last year was 59,662, an increase of 1.0% compared to the previous month.

Among the consultation items, consultations related to bidet rental (lease) increased by 135.3% compared to the previous month, showing the highest growth rate. This was followed by various membership consultations (131.5%) and water purifier rental (lease) consultations (45.5%), which also showed high growth rates.

The increase in consultations regarding bidet and water purifier rental/leasing was analyzed to be due to many consumer complaints requesting contract cancellations as repairs and regular inspections were not carried out due to strikes by related service companies.

Consultations related to various memberships increased due to inquiries about refunds related to platform memberships that could not use affiliated facilities such as sports facilities and beauty services.

In terms of the number of consultations, clothing and textile-related consultations were the highest with 4,336 cases, followed by water purifier rental (lease) with 2,491 cases, and mobile phone services with 1,730 cases.

The reasons for consultations were mostly related to quality and after-sales service (A/S) at 29.9%, followed by contract cancellation and penalty fees at 20.4%, and contract non-fulfillment at 15.2%.

This content was produced with the assistance of AI translation services.