Kearing to Launch 'AI Care Call Service to Prevent Solitary Deaths' in Partnership with Seoul City Gas

Care Calls for Overdue Gas Bill Customers
Using Kearing's 'AI Emotional Care' Program

Kearing announced on May 13 that it has signed a business agreement with Seoul City Gas for an artificial intelligence (AI)-based care call service to prevent solitary deaths.

Through this agreement, the two companies will work together to establish a prevention and early intervention system for solitary deaths and social isolation using Kearing's 'AI Emotional Care' program. Specifically, they plan to identify customers at risk of solitary death among those with long-term overdue gas bills, make regular phone calls to quickly detect signs of abnormality, and prevent solitary deaths.

Kearing's AI Emotional Care service, which was launched as a pilot in March, is an emotional care program in which AI engages in phone conversations, listens attentively, and provides emotional recognition and empathy. Kearing plans to expand the service to customers selected by Seoul City Gas in order to help alleviate emotional isolation.

Taesung Kim, CEO of Kearing, said, "This collaboration was initiated to expand the basic social safety net by leveraging AI technology. We will work closely with Seoul City Gas to identify those in the blind spots of care at an early stage and strengthen a prevention-oriented care safety net."