KB Kookmin Bank Enhances AI-Based Video Consultation Service... Now Covers ISA and IRP Enrollment

KB Kookmin Bank announced on April 17 that it has upgraded its AI-based "KB Video Consultation Service" to proactively prevent financial incidents that may occur in a non-face-to-face financial environment and to enhance customer convenience.

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The KB Video Consultation Service allows customers to access video consultations and open accounts for a range of financial products-including savings and installment deposits, funds, discretionary integrated asset management accounts (ISA), and individual retirement pensions (IRP)-through video calls. This service is available via KB Star Banking.

The core of this upgrade is the enhanced protection of financial consumers. KB Kookmin Bank has introduced an AI-based real-time facial recognition process that compares and verifies the customer’s face with their ID photo during video consultations. This system is designed to proactively block identity theft and fraudulent transactions using someone else’s name.

Additionally, the process has been improved so that during the ID photo stage, both authenticity verification and facial comparison are performed simultaneously, thus further strengthening the bank’s ability to prevent financial incidents involving forged or altered identification.

The continuity of consultations has been improved by enabling immediate connection to video consultations when needed during phone consultations.

Efficiency and convenience have also been enhanced through features such as optimized sharing of informational documents for mobile environments and improved form transmission speeds.

A KB Kookmin Bank official stated, "We will continue to prioritize consumer protection as our top value and strive to create a financial service environment where customers can transact with confidence."

As of the end of last year, the KB Video Consultation Service had recorded 120,000 users and 35,000 new accounts opened. Even in a non-face-to-face financial environment, it has established itself as a differentiated service that improves accessibility for financially vulnerable groups by providing "human-touch consultations" with professional consultants affiliated with Starlink.

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