Ojin Yanghaeng Distinguishes Itself with Comprehensive After-Sales Care and Systematic Maintenance from Equipment Purchase to Ongoing Service

by Lee Sanghyun

Published 10 Apr.2026 11:15(KST)

(Photo provided by Ojin Yanghaeng)

Ojin Yanghaeng, a company specializing in food service equipment, is demonstrating its competitiveness within the industry by going beyond simply supplying equipment and offering robust after-sales maintenance and regular inspection systems.

In food service establishments, malfunctions in key equipment such as coffee machines or ice makers lead directly to decreased revenue and operational disruptions. Due to the harsh environment in which this equipment is used for long hours every day, the ability to receive fast and systematic post-purchase maintenance has become a critical criterion when selecting equipment.

To address this, Ojin Yanghaeng provides 'one-stop care' by not only delivering equipment but also taking responsibility for any issues that arise after installation through a dedicated after-sales service team composed of professional engineers. With a direct service network and nine branches nationwide, including the Seoul headquarters, the company has built the infrastructure needed to offer consistent, high-quality, hands-on service across the country.

Of particular note is their 'Preventive Maintenance (PM) Service,' which keeps equipment performing at its best and maintains optimal hygiene. Moving away from the traditional practice of focusing only on repairs after breakdowns, the company has adopted a preventive management system designed to maximize equipment uptime and proactively prevent malfunctions.

In fact, Ojin Yanghaeng operates a coffee machine and PM kit replacement system for select Starbucks locations, a leading player in Korea's coffee franchise market, and is widely recognized for its expertise in nationwide equipment management.

Recently, Ojin Yanghaeng also launched a 'Video Help' service based on real-time video support to further improve customer convenience and service speed. For simple device setting errors or relatively minor issues, customers and service engineers can connect via video for immediate troubleshooting. This not only reduces unnecessary repeat visits but also enables faster and more precise service quality.

A representative from Ojin Yanghaeng stated, "For food service equipment, the key to business success is not just which products you adopt, but how stably they are operated and maintained after installation," adding, "We aim to be not just a company that sells equipment, but a partner that takes systematic responsibility for maintenance and care so our customers can use our products with confidence for a long time."

Since its founding in 1978, Ojin Yanghaeng has leveraged nearly 50 years of accumulated know-how to offer 'one-stop service' for the food service industry, covering everything from overseas equipment sourcing to after-sales care through its nationwide sales and service network.