Channel Corporation To Host "Customer Service Optimization Specialized in Electronics Commerce" Webinar

Channel Corporation announced on the 12th that it will hold a "Customer Service Optimization Webinar Specialized in Electronics Commerce" on the 26th for professionals from small home appliance and home device brands.

Under the theme "How Home Device Brands Can Reduce Customer Service," the webinar will share case studies of automating customer support using Channel Talk's artificial intelligence (AI) agent "Alp," as well as know-how on operating customer experience (CX) organizations.

Webinar poster for 'How to Reduce Customer Service for Home Device Brands' to be held on the 26th. Channel Corporation

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The speakers will be Team Manager Ahn Jungkyung from the food waste disposer brand "Hurex" and Team Manager Kim Hyunji from the health-tech brand "Sloom." Based on the experience they gained while adopting and operating Channel Talk, they plan to share practical, work-level insights.

The webinar is free and open to any corporate representatives who wish to implement AI-based consultation automation and improve customer experience.

A Channel Corporation representative said, "We planned this webinar so that companies struggling with operations due to a surge in customer inquiries in a rapidly growing market can explore ways to improve work efficiency through real-world case studies," adding, "We hope it will serve as an opportunity to find practical breakthroughs by referring to examples of integrating consultation channels that fit product characteristics and applying AI-based responses."

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