Hana Financial Group Establishes Consumer Protection Committee Within Board...First in the Financial Industry

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Hana Financial Group announced on the 26th that it has established the financial sector's first-ever "Consumer Protection Committee" within its board of directors and is building a "Group Consumer Protection Governance" system to promote group-wide financial consumer protection policies.

To overcome the structural low-growth crisis caused by increasing internal and external economic uncertainties and to secure new engines of national growth, Hana Financial Group has formed an "Economic Growth Strategy Task Force" with participation from all affiliates. The group is implementing the "Hana All-Growth Project," which involves step-by-step execution plans in six areas: support for companies affected by tariffs, productive finance, inclusive finance, financial consumer protection, leadership in digital finance, and nationwide asset management support.

Among these six areas, the group will directly evaluate and manage policies and outcomes related to financial consumer protection at the highest decision-making level. To establish financial consumer protection not only as a matter of regulatory compliance or risk management but as the group’s top priority and core competitive strength, Hana Financial Group is launching the "Consumer Protection Committee" by significantly expanding the consumer protection roles and functions of the existing Consumer Risk Management Committee within the board.

Additionally, to consistently implement financial consumer protection strategies across the group, Hana Financial Group plans to establish the same "Group Consumer Protection Governance" framework within its subsidiaries, thereby further enhancing the alignment and effectiveness of consumer protection strategies between the holding company and its subsidiaries.

The "Consumer Protection Committee" is scheduled to be established after necessary procedures, such as amending internal governance regulations, and will be formally created through amendments to the articles of incorporation at next year’s regular general shareholders’ meeting.

Through the "Group Consumer Protection Governance," Hana Financial Group aims to establish a preemptive, prevention-focused consumer protection system, thereby strengthening its ability to proactively respond to new types of consumer risks emerging in the rapidly changing financial environment.

In particular, the group is building an "Integrated Management System for Group Financial Consumer Protection Internal Controls" to monitor and manage consumer protection internal control activities across the group. This will enhance the effectiveness and efficiency of consumer protection policies at subsidiaries. By embedding consumer protection principles throughout the entire process-from product development and review to sales and post-sale management-the group aims to strengthen its foundation for preventing consumer harm before it occurs, ensuring that financial consumers tangibly experience these protections.

Chairman Ham Youngjoo stated, "By establishing an integrated consumer protection governance system for the group, we will achieve a comprehensive overhaul of all regulations and systems related to financial consumer protection and set a new standard for fostering a culture of consumer protection in the financial industry." He added, "We will devote all our resources to achieving sustainable growth based on long-term trust with customers, shareholders, employees, and society for the sake of financial consumer protection."

Meanwhile, Hana Bank, a key affiliate, was granted the financial sector's first "Consumer Risk Management Patent" in June for its proprietary technology in managing risks before and after the sale of investment products. The system was recognized for its excellence in analyzing and responding in real time to a wide range of risk factors, including market environment, credit risk, and operational risk inherent in investment products.

Furthermore, in line with the digitalization of the financial industry, the group is also strengthening digital-based financial consumer protection. It has introduced the "Financial Supervisory Service Complaint Reception RPA" for rapid complaint intake and processing, and is using data collected and analyzed through the newly established "Complaint H Map" to enhance preemptive complaint prevention and provide training to all employees.

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