Yongsan-gu Launches 'KakaoTalk Queue Notification Service' at Hangangno-dong Community Service Center

Yongsan-gu, Seoul (District Mayor Park Heeyoung) announced on April 29 that the Hangangno-dong Community Service Center became the first among the district's 16 community centers to launch the 'KakaoTalk Queue Notification Service' on April 11.

Queue number notification display. Provided by Yongsangu.

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This service is part of Yongsan-gu's smart administration initiative, aiming to reduce waiting times for visitors to the Hangangno-dong Community Service Center and enhance satisfaction with administrative services.

Previously, visitors had to receive a paper queue ticket and wait inside the community center until their number was called. With the newly introduced service, visitors can enter their mobile phone number when receiving a queue ticket and receive real-time notifications via KakaoTalk as their turn approaches.

The Hangangno-dong Community Service Center is located in the heart of Yongsan-gu and serves an average of about 200 visitors daily for various reports and document issuances. In particular, due to redevelopment and reconstruction, there are many requests that require a long processing time, such as moving-in notifications and lease reports. Additionally, the types of documents that need to be issued per person are diverse, resulting in longer waiting times for visitors.

With the introduction of the 'KakaoTalk Queue Notification Service,' visitors can now make better use of their waiting time. They can receive notifications while visiting nearby cafes or taking a walk in places like Budeulgae Park, which is expected to alleviate congestion in the community center and reduce perceived waiting times.

A district official stated, "We hope this will not only reduce tedious waiting times but also help revitalize local businesses," adding, "Starting with the Hangangno-dong Community Service Center, we plan to analyze the effectiveness and resident satisfaction before gradually expanding the service to other community centers."

District Mayor Park Heeyoung said, "Tangible changes that residents can experience are at the core of smart administration," and added, "We will continue to discover and implement more community-centered, practical initiatives to improve the effectiveness and quality of our projects, while also strengthening resident satisfaction and the sustainability of our administrative services."

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