Gwangjin-gu Delegates Simple and Repetitive Tasks to Robots, Employees Focus on Creative Work

Published 03 Sep.2024 17:45(KST)

Starting September, Full-Scale Automation Introduced for 6 Tasks Including General Affairs, Service, and Welfare
Robots Handle Simple and Repetitive Tasks, Employees Focus on Complex and Creative Work
Expecting Improved Administrative Efficiency and Productivity to Provide High-Quality Services to Residents

Gwangjin-gu Delegates Simple and Repetitive Tasks to Robots, Employees Focus on Creative Work

Gwangjin-gu (Mayor Kim Kyung-ho) will introduce Robotic Process Automation (RPA) for six repetitive administrative tasks starting in September.

Robotic Process Automation is a system that automatically handles simple, repetitive, and standardized tasks using software robot technology. It can process large volumes of work quickly and accurately.

In particular, it reduces errors and mistakes, lowering employees' work fatigue while increasing efficiency.

The six tasks applied this time are in the areas of general affairs, attendance, and welfare. These fields handle and manage vast amounts of data, making them tasks that all employees tend to avoid. The automation will be applied to ▲preparation of overtime and business trip expense payment statements ▲processing and notification of duty work orders ▲investigation of income and property for social security benefits.

Through automation, 1,008 hours can be saved in general affairs, 120 hours in attendance, and 18,000 hours in welfare, totaling 19,248 hours. Employees can focus more on civil service tasks or complex and creative work with the time saved. This improvement in administrative efficiency and productivity enables the provision of high-quality administrative services to residents.

The district plans to gradually expand the automation system by identifying additional simple and repetitive tasks following this initial implementation.

Kim Kyung-ho, Mayor of Gwangjin-gu, said, “We expect this automation to reduce employees' workload and greatly enhance administrative efficiency and productivity. We will do our best to ensure that the saved time and manpower lead to high-quality administrative services for our residents.”