Extensive Knowledge and Friendly Guidance... Jeonju Tourists Give Thumbs Up to Former Corporate Executive as the Main Character

A heartwarming story has been shared about a kind guide working at the public parking lot in Jeonju Hanok Village, touching the hearts of tourists.

Mr. Choi Chang-yeol, working as a parking attendant at the Hanok Village 3rd Public Parking Lot.
[Image source: Provided by Jeonju Facilities Corporation]

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On the 25th, Yonhap News reported that "Mr. A, who lives in Daegu, visited Jeonju on the 20th for a 1-night, 2-day trip to meet with his in-laws. He posted a story on the National Petition Board about being moved by the kind response of the guide at the Hanok Village public parking lot." According to the report, Mr. A’s family enjoyed their trip at Hanok Village, which attracts over 10 million visitors annually, and wrapped up their schedule at a coffee shop in front of the public parking lot.

As Mr. A was leaving the parking lot and paying the parking fee, he felt his fatigue melt away. The guide working there said warmly, "All discounts have been applied, including the coffee shop parking fee and disability discounts. Please be careful not to run any traffic signals when leaving the parking lot, and drive safely home." This kind word deeply moved him.

After returning home, Mr. A posted an article titled "A Small Force That Makes Me Want to Come Back to Jeonju" on the National Petition Board. He said, "The kind words left a lasting impression, so I decided to write about it." Yonhap News reported that after inquiries by the Jeonju Facilities Management Corporation, the person who gave Mr. A this touching experience was confirmed to be Mr. Choi Chang-yeol (65). Mr. Choi, who had worked as an executive at a large corporation, retired and joined the corporation as a contract worker in July last year, managing parking and fee collection at the Hanok Village 3rd public parking lot.

Mr. Choi usually approaches parking lot users first and speaks to them. Since most users are tourists from out of town, this is a small act of consideration from him. Especially for first-time visitors, he hands out Hanok Village maps and guides them to hidden gems such as popular restaurants. On one occasion, he even wrote down restaurant information by hand and gave it to a young couple. This is the result of Mr. Choi’s efforts to study Hanok Village tourism information in his spare time.

The Jeonju Facilities Corporation plans to reward Mr. Choi for practicing customer satisfaction service. Mr. Choi explained, "We also travel, and when we do, we have expectations. My principle is to meet those expectations of the users." He added, "Kindness is a responsibility and duty for workers, so I am at a loss for words to receive praise."

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