Samsung Electronics Service Strengthens Customer Service Ahead of 'Bespoke AI Steam' Launch

Samsung Electronics Service is strengthening customer service in line with the launch of the new robot vacuum cleaner model, 'Bespoke AI Steam.'

Since the 9th, Samsung Electronics Service has been conducting 'Bespoke AI Steam New Product Training' for service engineers.

Samsung Electronics Service robot vacuum cleaner specialist instructors are conducting training to enhance the 'Bespoke AI Steam' service capabilities. Photo by Samsung Electronics

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Selected top engineers from service centers nationwide gather at the 'Samsung Electronics CS Academy' in Suwon, Gyeonggi-do, to receive advanced hands-on training together with developers. Engineers learn through practical exercises about the unique features of Bespoke AI Steam, disassembly and assembly, and diagnostic methods using SmartThings.

Robot vacuum cleaner technical instructors also conduct 'on-site training' by touring service hubs nationwide to inform engineers about the key functions and diagnostic methods of the new product. Online training is also provided to further enhance the engineers' expertise.

'Bespoke AI Steam' incorporates numerous new technologies, including Korea's first mop steam sterilization function and AI-based object recognition. Accordingly, Samsung Electronics Service plans to improve engineers' technical capabilities to provide fast and accurate service.

Samsung Electronics Service has deployed specialized robot vacuum cleaner engineers at 113 service centers, the largest number in the industry, enabling customers to easily have their products inspected. Through engineer dispatch services available nationwide, including island regions, customers can conveniently access services such as battery replacement.

They also offer differentiated robot vacuum cleaner consultation services through 'Visible Remote Consultation.' Contact center agents remotely access the customer's smartphone camera to directly check the robot vacuum cleaner's operating status and accurately guide product functions, settings, and management methods.

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