Kookmin Bank Begins Voluntary Adjustment for Customers with Losses on Hong Kong H-Index ELS

KB Kookmin Bank announced on the 8th that it will begin the voluntary adjustment process by starting to provide guidance from the 15th to customers eligible for loss compensation related to Hong Kong H Index (Hang Seng China Enterprises Index·HSCEI) equity-linked securities (ELS).

The guidance targets customers holding accounts where Knock-In (Knock-In) events occurred, including accounts that have matured and been repaid, accounts that have not yet matured, and accounts that were terminated early before or after the Knock-In event.

Kookmin Bank will proceed with voluntary adjustments sequentially, starting with customers whose compensation ratios have been confirmed upon account maturity. If visiting a branch is difficult, non-face-to-face voluntary adjustment through the KB Star Banking application (app) is available.

Customers with confirmed compensation ratios are selected weekly in the order of account maturity. These customers will receive a text message from the head office outlining the voluntary adjustment procedures and methods. Subsequently, branch staff will provide additional guidance individually via phone calls.

A KB Kookmin Bank official stated, “We will promptly proceed with the compensation process starting with customers whose losses have been confirmed,” and added, “We will prioritize minimizing customer inconvenience and protecting investors, doing our best to restore trust.”

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