TWC Cloudgate Unveils AI Customer Service Technology Integrated with 'ChatGPT'

by Choi Donghyeon

Published 25 Apr.2023 07:43(KST)

Updated 25 Apr.2023 15:10(KST)

Providing Customized Consultation Information for Businesses

The company The White Communication (TWC) announced on the 25th that it has advanced its AI-based integrated consultation solution by integrating 'ChatGPT' into its proprietary AI engine.

TWC provides 'CloudGate' and 'SellerGate' services, which are cloud-based and allow seamless consultation by linking desired consultation channels anywhere. To date, more than 4,000 companies have used the services. TWC possesses its own AI engine that stores and analyzes customer consultation content to improve consultation efficiency.

With this AI technology advancement through the introduction of ChatGPT, it has become possible to provide smarter consultation services. The distinctive feature of this technological advancement is that ChatGPT learns accumulated consultation data for each company to offer customized consultation algorithms.

The White Communication (TWC) has launched a customer consultation service integrating 'ChatGPT' into its proprietary artificial intelligence (AI) engine.

When a consultation inquiry comes through the TWC solution, the optimal consultation response is provided by combining TWC’s proprietary AI engine with ChatGPT based on the customer consultation data accumulated by the company. Consultants can immediately utilize the recommended responses in customer consultations. The newly generated learning data through this process is stored as information to strengthen the AI engine and is used in subsequent consultations.

In addition, TWC has developed an AI-based consultation feature that enables consultations without waiting during consultants’ off-hours or peak consultation times to enhance customer convenience. An automatic report generation function has also completed testing, allowing client companies to check reports based on desired criteria using data secured by TWC. Furthermore, a customer relationship management (CRM) function that enables customized message marketing by utilizing accumulated customer data from companies has also completed testing.

Park Min-young, CEO of TWC, stated, "The enhancement of the AI engine through ChatGPT is a process to achieve the consistent goal of TWC solutions: improving consultation efficiency and quality." He added, "For companies wishing to utilize this updated feature, we plan to provide customized solution functions through tailored technical support for each client."