Shinsegae Duty Free, Introduces 24-Hour Chatbot for On-Site Staff

Shinsegae Duty Free announced on the 24th that its 24-hour chatbot, which assists on-site employees with their tasks, is receiving great response.

On the 3rd, Shinsegae Duty Free introduced a KakaoTalk-based conversational chatbot for 1,000 employees at its Myeongdong store. Through this, on-site employees can check information one-on-one about work methods, in-store facility locations, products or services, duty-free related laws and regulations, and safety matters. They can also immediately inquire about and verify various duty-free related laws and regulations. Additionally, they can utilize various functions such as work attendance verification, facility location guidance, categorized questions at a glance, and themed activities.

Shinsegae Duty Free plans to expand the chatbot, currently being piloted at the Myeongdong store, to its Incheon Airport and Busan stores in the future.

Shinsegae Duty Free introduced a 24-hour KakaoTalk-based conversational chatbot on the 3rd for about 1,000 employees at its Myeongdong branch.
[Photo by Shinsegae Duty Free]

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