Kibo Receives Highest Rating in Public Institution Customer Satisfaction Survey

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The Korea Technology Finance Corporation (Chairman Kim Jong-ho, hereinafter referred to as Kibo) announced on the 13th that it was selected as an excellent institution, the highest grade, in the '2022 Public Institution Customer Satisfaction Survey' conducted by the Ministry of Economy and Finance.

The Public Institution Customer Satisfaction Survey is conducted annually targeting customers to improve the quality of public services provided by public institutions. This survey evaluated a total of 252 public institutions, including ▲25 public enterprises ▲92 quasi-governmental institutions ▲135 other public institutions.

Kibo was selected as an excellent institution by achieving high scores in all areas including service quality, social responsibility, and overall customer satisfaction. Last year, Kibo expanded customer convenience systems in line with the digital transformation era by ▲managing customer experience through a digital customer satisfaction campaign ▲operating a chatbot service available 24/7 ▲running a citizen and customer advisory group for public participation and open communication ▲strengthening non-face-to-face financial services through digital branches and electronic contract platforms.

Kim Jong-ho, Chairman of Kibo, said, "The reason Kibo was able to receive the highest grade in this public institution customer satisfaction survey is the result of swiftly advancing digital-centered service innovation and the efforts of all employees to practice customer impression management." He added, "We will continue to practice customer-friendly open management through active communication and strive to improve systems so that the diverse voices of customers can be reflected."

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