Yeosu Gwangyang Port Authority Achieves Highest Customer Satisfaction Rating for Two Consecutive Years

Yeosu Gwangyang Port Authority (President Park Seong-hyun, YGPA) announced on the 12th that it achieved an 'A' grade for two consecutive years in the 2022 Public Institution Customer Satisfaction Survey conducted by the Ministry of Economy and Finance.

It also received an 'Excellent' grade in the rating evaluation that assesses the achievement rate of customer satisfaction target scores.

[Photo by Yeosu Gwangyang Port Authority]

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The customer satisfaction survey is conducted annually to promote customer-centered management in public institutions by measuring the satisfaction of users of public institution services.

This survey was conducted targeting companies that actually use Yeosu Gwangyang Port, including shipping companies, agencies, operators, and tenants of the port hinterland complex.

As a result, the port facility service provision sector showed an increase of 5.6% compared to the target (average performance over the past 3 years), and the port facility and port hinterland complex management and operation sector showed an increase of 10.8% compared to the target.

President Park Seong-hyun said, "Achieving the highest level in this customer satisfaction survey is the result of the efforts of all YGPA employees to resolve 46 customer difficulties, including zero idle piers last year," adding, "In 2023, we will further strengthen our service execution capabilities for the public more actively."

Asia Economy Honam Reporting Headquarters, Reporter Heo Seon-sik hss79@asiae.co.kr

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