KB Kookmin Bank Enhances 'Personalized Customer Service' Through Chatbot

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[Asia Economy Reporter Kwangho Lee] KB Kookmin Bank announced on the 7th that it has advanced its chatbot service, providing personalized customized services and banking transaction processing through 'Chatbot Bibi.'

Chatbot Bibi is an AI financial chatbot service created to enable easy and simple consultation via chat by utilizing KB Kookmin Bank's AI technology. This service is available 365 days a year on KB Star Banking, Internet Banking, Liiv, KB Star Notification, and the KB My Money application (app).

Features of Chatbot Bibi include ▲ recommending the most suitable customized products to customers based on past subscription experiences, owned products, and search history like an actual employee ▲ question auto-completion function through initial consonant or word input for easy chat consultation ▲ conversational banking services equipped with inquiry and transfer functions.

A KB Kookmin Bank official said, "We will establish a differentiated chat consultation service that leads change through Chatbot Bibi," and added, "We plan to advance AI technology so that it can firmly establish itself as a skilled consultation chatbot in the future."

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