Korean Air Celebrates 1st Anniversary of Chatbot 'Dae-han-i' Operation Event

Korean Air is holding a first anniversary event for 'Dae Han-i,' a Korean chatbot consultation service using KakaoTalk.

원본보기 아이콘

[Asia Economy Reporter Dongwoo Lee] Korean Air announced on the 10th that it will hold a customer appreciation event to celebrate the 1st anniversary of its chatbot consultation service, 'Dae-han-i.'

'Dae-han-i' is a chatbot consultation service based on KakaoTalk that launched on March 10 last year. When users ask questions using simple words or sentences in the chat window, the chatbot automatically provides immediate answers or offers a list of anticipated questions containing the relevant words to help customers find the answers they want.

By using this service, customers can get answers to their inquiries about air travel, such as ticket reservations and check-in procedures, anytime and anywhere using their mobile devices.

The event runs for 11 days from today until the 20th. Customers who chat with the chatbot 'Dae-han-i,' enter the phrase '1st anniversary event,' and leave a congratulatory message in the chat window with 'Dae-han-i' will be entered into a draw. 200 winners will be selected to receive prizes. Winners will be notified individually on the 25th.

© The Asia Business Daily(www.asiae.co.kr). All rights reserved.