Channeltalk Integrates AI Agent 'Alpeu' with External Messengers

Consultation Platform Expansion to Naver TalkTalk, KakaoTalk, Instagram, and LINE

Channel Corporation announced on the 24th that with the function update of its AI business messenger 'Channel Talk,' the AI agent 'ALF' can now be integrated with four external messenger platforms.

'ALF' is an AI agent service that understands conversational context based on natural language and independently searches for necessary information to handle customer service tasks. Within two months of its official launch, over 1,000 companies have adopted it, actively utilizing it for handling simple and repetitive inquiries.

With this external messenger integration, ALF consultations, which were previously only possible within the Channel Talk chat window, can now be conducted on external messenger platforms such as Naver TalkTalk, KakaoTalk Channel Chat, Instagram DM (Direct Message), and LINE. Through this, Channel Talk customers can use consistent AI-based automated consultations across multiple customer service channels.

In particular, companies operating various sales channels such as official brand malls, Naver Smart Store, and Instagram Shopping can manage their consultation windows integrally through Channel Talk. Customer inquiries handled by ALF are collectively gathered in Channel Talk, allowing customer service representatives to efficiently manage inquiries without needing to check each platform separately.

Choi Siwon, CEO of Channel Corporation, said, “With this update, real-time AI consultations are now possible on SNS channels that customers frequently use. Since positive consultation experiences are important for brand preference, revisit rates, and sales growth, we hope customers actively utilize ALF to improve the efficiency and quality of customer service.”

This content was produced with the assistance of AI translation services.