K-Bank to Temporarily Suspend Services Early Morning on the 9th for Stable Operations

Financial Transactions via App and Website to Be Suspended for About 10 Hours Starting Midnight on the 9th
Transportation Card Use, Lost Check Card Reports, and Voice Phishing Incident Reports Remain Available Without Interruption

K-Bank announced on November 7 that it will temporarily suspend its services in the early morning of November 9 for a system update.

The service suspension will last for approximately 10 hours, from 12:00 a.m. to 10:00 a.m. on November 9. During this period, all financial transactions via the K-Bank app and website will be unavailable.

The affected services include: ▲new inquiries for savings and installment savings accounts and loans ▲domestic and overseas payments and cancellations with K-Bank check cards ▲deposits and withdrawals through the partnered virtual asset exchange Upbit ▲deposits and withdrawals via automated devices (CD/ATM) ▲work processing through customer consultations and the customer center ▲deposit/withdrawal or card payment notification services ▲transactions and inquiries for K-Bank accounts via other financial institutions, and more.

However, transportation card functions, reporting lost check cards, and reporting voice phishing incidents will remain available through the customer center without interruption.

K-Bank decided to proceed with the system update to ensure stable services as its customer base continues to grow, and the work will be carried out during late-night hours on the weekend to minimize inconvenience. The suspension period may be subject to change depending on the progress of the work.

K-Bank has provided multiple advance notices to inform customers of the service suspension. Early last month, the bank notified users in advance via its app, and also communicated the suspension plans through email, app push notifications, LMS, and AlimTalk.

A K-Bank representative stated, "We are conducting the system update during late-night hours on the weekend to deliver better service quality," and requested, "For important fund transfers such as loan repayments, real estate transaction payments, virtual asset transactions, and settlement payments, please complete them in advance to avoid the suspension period."